Client Testimonials
At Advantage IQ, we are committed to providing our clients with exceptional service and results. Here are what just a few of them have to say:
 Jeff Dummermuth, Director, Energy & Engineering
Big Lots Stores, Inc.
Advantage IQ has exceeded my expectations from implementation through two plus years of service. The implementation process was seamless and the ongoing validation process Advantage IQ has in place to stop problematic issues such as billing errors, metering errors, incorrect rates, missing bills, bills that do not belong to us, etc is exceptional. Their ability to find and resolve problems quickly allows for additional savings eliminating internal administration time and interruption to the stores. The client service team from Advantage IQ understands the need to communicate and keep the appropriate people at Big Lots informed and up to date when necessary.
Through Big Lots’ experience of evaluating and trying other partners before switching to Advantage IQ, the decision to switch to Advantage IQ has demonstrated significant improvement in issue resolution, as well as, noteworthy reductions in late fees and possible service interruptions. As I look at the cost of service compared to the savings that Advantage IQ identifies for us, the service provides good value. When I add in the value of the website, ease of navigation and access to info, time saved for my staff, the leverage Advantage IQ has with utilities based on their number of clients, and the ability for Big Lots to use the data to drive even more operational savings - our partnership is considerable.
In addition to the benefits we receive from Advantage IQ's daily service support, we are also impressed with the reports their Facility IQ system delivers to us regarding our facilities. We are able to use the data to measure their performance and identify/rank high and low use facilities. The ranking allows us to be pro-active with cost control and ultimately improve a store's P&L. This reporting and support allows us to more effectively develop budgets and monitor our performance to our stated financial goals. Advantage IQ’s ability to deliver sustainable results is the foundation of our partnership.
 Raechelle Susemichel, Controller, Corporate Facilities
Duke Realty
Advantage IQ is a fabulous company with extreme attention to detail. The Advantage IQ team approached our difficult implementation with enthusiasm, a sense of urgency, and with superior utility knowledge. Their communication is impeccable, and we have been able to address issues with professionalism and quickness. In using their services, Duke Realty has realized significant savings and process efficiencies that have allowed our associates to focus on other aspects of utility management. Duke is very pleased with the overall program and plans to continue this relationship well into the future.
 Bob Valair, Director of Facilities
Staples, Inc.
Advantage IQ’s Facility IQ Web site enables us to effectively track consumption and cost for Staples' locations company-wide. I retrieve the detailed information I need while allocating my internal and external energy team members to other key Staples' projects. The Facility IQ reports are very effective for comparing stores to identify stores that need extra attention related to energy cost and/or use.
A universal data entry challenge faced by bill payment staff across corporate America is maintaining consistent data integrity levels (data entry results accurately representing the corresponding bill data). Advantage IQ is not only aware of this issue, their client service teams and IT development staff makes the addition of new electronic information exchange technologies and expansion of data entry quality assurance programs a priority. Advantage IQ actively seeks feedback from their customers and truly listens to what they've learned by striving to make appropriate process adjustments and product enhancements.
The Facility IQ System allows us to gather data to compare stores within a utility territory, city, state, or across the nation. Staples energy team members use this information to streamline our budgeting process and produce more accurate results in a substantially reduced timeframe.
The Facility IQ System allows Staples to provide key information related to energy cost, use, and budgeting quickly and easily to internal and external stakeholders. In the past, utility bills were sent via fax or generic reports that did not provide a view of all critical information. Having the data we need available at our fingertips at all times consistently saves Staples time and money.
 Richard Beam, System Director, Office of Energy Management
Providence Health System
Advantage IQ plays a key role within Providence Health System's energy management program. They take care of all of our utility bills from Anchorage to Los Angeles. Using their service enables Providence to measure the performance of our diverse facility portfolio and identify locations we need to prioritize for energy initiatives. Our facilities vary greatly in both size and location - from large hospitals in a campus like setting to small clinics. It would be impossible to get my hands around the billing and energy data without the Facility IQ System and the support my client services team provides.
The Facility IQ web site is the backbone of our decision making process. I use it to generate all of my quarterly and annual reports for cost and consumption for all 215 Providence facilities. Having accurate data is critical for budgeting, effectively tracking energy efficiency programs, and even for working with our design architects to plan new facilities - I couldn't do it without the Facility IQ System.
Reducing energy usage and costs through conservation is a prime initiative for Providence. Advantage IQ has allowed us to become an Energy Star Partner through the EPA. The success of our conservation initiatives documented through Facility IQ directly supported Providence in being awarded top honors from the EPA for our efforts.
Today, there are great concerns across the nation regarding the cost of healthcare. Utility costs and consumption have a significant impact on Providence Health System's net operating income and you can't manage what you can't measure. I'm able to report with confidence using the Facility IQ System. In fact, every $100,000 I can save on energy is equivalent to $2 million of new business - which directly impacts our bottom line.
 Bill Zongker, Project & Energy Manager, Facilities Department
CSK Auto Corporation
The transition to outsourcing with Advantage IQ from processing bills internally was seamless - everything worked so smoothly it didn't even seem like there was an implementation process taking place, both from the accounting and the facilities side.
As our business is automotive parts, not bill processing, we've really benefited from late fee savings as a result of outsourcing with Advantage IQ.
We really like getting utility deposit refunds - we didn't have an internal system in place to retrieve those. Advantage IQ has helped us recover numerous utility deposit refunds and continues to do so.
We were able to reallocate 2.5 full time accounting staff members by reassigning them to other key tasks while freeing up 50% of a staff accountant's time. Whenever a utility billing issue surfaces, I call my Advantage IQ account manager Micki Hannon and things are resolved immediately. She is consistently proactive and provides ongoing, pertinent communication.
The Facility IQ Web site Bill Finder is easy to use - I can pull up bills for Profit & Loss Statement reconciliation very easily. The Bill Finder has eliminated the time consuming practice of requesting paper bill copies internally.
 Rebecca Aoun, Energy Project Manager
Jack in the Box
Advantage IQ is second to none.
They are the best in the country at what they do. I am on the web site all day long, that is my job. The comprehensive billing data housed in the Facility IQ database feeds everything I do - all reports, analysis, etc. I truly view them as an extension of my office - a true partner. As far as I'm concerned, Advantage IQ provides the only viable option out there that allows for the effective management of a multi-site organization without the addition of in-house resources.
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