Cell phone and other wireless device users require a lot of assistance. Just having someone else take that first barrage of support calls can be a huge advantage for your team, freeing them to focus on more critical needs. Statistics show that 15-20% or so of your users are likely to use a wireless help desk service each month. With 5,000 wireless devices, that can approach 1,000 monthly calls for assistance. Are you staffed to handle that?
Our experienced Wireless Help Desk team understands what can happen to users, and how to work through the immediate needs that are generated in a wireless environment. Through our single-point-of-contact solution, here are just a few of the functions we provide:
- Device support
- Troubleshooting
- Canceling phone or data service
- Overseeing liability transfers (both ways)
- Overseeing warranty exchanges
- Managing user number changes
- Managing solutions for lost, stolen or broken devices
- Fixing or replacing nonworking phones
- Resolving billing issues
- Priority replacements (stock & ship)
- Kitting and device setups
- Device disposal
Our wireless help desk team stays in regular contact with all the relevant parties to ensure that tasks are performed as quickly as possible, and status updates are provided regularly. That means you are free to handle more important tasks!
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Contact us today to find a TEM solution that works for you. (800) 791-7564