Telecom Billing Audits, Telecom Invoice Audits, Telecom Invoice Audit

Telecom Billing Validation & Resolution

Our mantra is simple and straightforward, “Pay what you owe, not what you’re billed.” First we clarify and specify what you are supposed to pay for, and what you are not supposed to pay for. We then compile the full set of required information from auditing invoices, inventories, contracts, CSRs, tariffs, mileage tables, client profiles and more, which becomes our data set for identifying inappropriate costs.

Five Levels of Billing Validation
There are many ways that a telecom invoice can be wrong. We’ve taken the hundreds of error types we uncover and bracketed them into five categories. That way we can build teams and processes to specialize in each one to maximize our telecom billing audit outcomes.

Business Level Errors: Late fees, duplicate invoices, misapplied payments, overlapping service dates, and other A/P errors not associated with line item charges.

Invoice Detail Errors: Billing mistakes related to line item charges for services such as slamming or cramming which can be identified and calculated from the invoice without knowledge of a client’s contract terms or inventory details.

Inventory Level Errors: Require analysis of the detailed USOC codes and/or individual call records to identify. Examples include stray USOC elements or invalid regulatory charges such as number portability.

Telecom Contract Errors: Validation of charges based upon specific contract terms such as negotiated pricing, waived fees, volume discounts, term discounts or free month of service.

Industry Level Errors: Assuring that fees charged by telecom vendors match established values for industry published elements such as circuit mileage and USOCs.

Maximize the Resolution
We audit every telecom invoice, every month, and we’ve built our systems and motivated our staff to identify the maximum number of errors possible. We diligently follow a structured dispute methodology designed to yield the best possible result on billing error claims. And last but not least, we make sure that everything we are working on is brought to a timely conclusion, and shared with you.

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