Telecom Service Order Management, Wireless Service Order Management, Telecom Management Strategy

Service Order Management: Managing Dynamic Change

Companies that operate in dynamic environments requiring a significant number of telecom service changes, whether wireless or wireline, understand just how time consuming and demanding that function can be. Our trained telecom professionals can effectively handle all of the underlying detail work associated with ordering, installing and validating new site connectivity, closing existing sites, or handling the individual tasks associated with modifying service at an existing location.

It Adds Up To More Value
Selecting Advantage IQ to handle your wireline and wireless service order management needs will deliver a host of key benefits and cost savings to support your telecom management strategy.

Reduction in Staff Time: Just place the desired service change request with Advantage IQ and we take care of everything else.

Timely Resolution and Completion: We meet all deadlines and timelines.

Maintaining Standards: We operate from your preference profiles, and we eliminate the issues stemming from “rogue” or “out of profile” ordering.

Alignment with Contract Commitments: We make sure that all changes conform to your contract commitments for lowest cost and highest compliance.

Reduce Unnecessary Charges: Because of the controls we place on each order, we reduce excessive truck rolls by vendors due to installation problems, and we remedy vendor charges that start before the first date of service.

Avoid Service Interruptions: With a centralized ordering system, “phantom” services are avoided. We’ll know when invoices are expected, and when they need to be paid.

Carrier Errors: Carriers must be managed to ensure they fulfill their obligation to meet your demanding schedules. And we’re also watching out for the errors carriers make in provisioning services incorrectly.

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