Advantage IQ has invested heavily in making sure our Wirleline MACD Services are delivered through a set of industry-leading tools, following rigorous processes, and with the best talent around.
Key Steps of Our Wireline MACD Services:
- Accept and receive orders from the client electronically.
- Validate all orders against an established client profile and/or special instructions to ensure that procurement policies are followed.
- Request and track the electronic receipt of the Firm Order Commitments (FOC) from Carriers.
- Update telecom inventories to reflect Service Orders placed by Advantage IQ.
- Monitor carrier progress on service changes and verify the requested service has been completed per the FOC.
- Manage and track final client acceptance of all telecom service changes.
- Verify that new charges match the expected service date, and that cancelled teleom services are removed from invoices as of the effective order date.
Integrating Telecom MACD Yields Strong Benefits
By linking together the Wireline MACD Services with your inventory through our Telecom Expense Management Solution, you can finally have a complete, up-to-date view of your telecommunications environment. Stronger controls can be put in place to control rogue ordering, carriers can be held more accountable for performance and charges can be more accurately aligned with established contract terms.
Click here for more on Service Order Management – Wireless Help Desk
Contact us today to find a TEM solution that works for you. (800) 791-7564